Collect OCF Logs on Alation Cloud Service Instances

Alation Cloud Service Applies to Alation Cloud Service instances of Alation

In an Alation Cloud Service environment, users cannot access the logs directly. Log collection is facilitated through different methods:

OCF Connector Installed on Agent

If you encounter errors in the OCF connector installed on an Agent, refer to Check Logs in the Alation Agent section of the docs for information on how to collect the logs.

OCF Connector Installed without Agent

If you encounter errors in the OCF connector that is installed without an Agent, contact Alation Support to resolve the issue. Ensure you also provide Alation Support with context, such as:

• The name and version of the OCF connector.

• The ID of the job that failed (if applicable). The job ID will be available in the MDE job history; see View the MDE Job History for details.

• The exact timestamp (including timezone) when the error was observed.

• Any error messages if displayed in the Alation user interface.

• The steps that resulted in the error.